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SHIPPING & RETURNS

SHIPPING AND RETURNS POLICY

 

At Prism Tether, we aim to provide a seamless shopping experience for all our Australian customers. Below, you'll find our shipping and returns policy to ensure that you’re fully informed about the process when purchasing our products.

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SHIPPING INFORMATION

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Shipping Locations


We offer shipping across Australia, including major cities like Sydney, Melbourne, Brisbane, Perth, and Adelaide, as well as regional and remote areas.

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Shipping Rates


Shipping rates are calculated based on the delivery location and the size/weight of your order. You can view the exact shipping cost at checkout before completing your purchase. We offer both standard and express shipping options.

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Processing Time


Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

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Estimated Delivery Times

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  • Standard Shipping: 3-7 business days (depending on location).

  • Express Shipping: 1-3 business days (depending on location).

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Please note that delivery times are estimates and may vary depending on the shipping carrier, your location, and any unforeseen circumstances such as weather delays.

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Tracking Your Order


Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

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RETURNS POLICY

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We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer a straightforward returns process for eligible items.

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Eligibility for Returns


To be eligible for a return:

  • Products must be returned within 30 days of receiving your order.

  • Products must be in unused and resalable condition, with all original packaging and labels intact.

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Non-returnable Items


The following items are not eligible for return:

  • Products that have been used or damaged due to improper handling.

  • Products that have been opened.

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How to Return an Item


If you would like to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@prismtether.com with your order number or registered product serial number and details of the product you'd like to return.

  2. Return Authorization: We will provide you with a return authorization and instructions on how to return your product.

  3. Shipping Your Return: You will be responsible for the return shipping cost, unless the product is defective or incorrect. We recommend using a trackable shipping service to return your item.

  4. Processing Your Return: Once we receive the returned product and confirm its condition, we will process a refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

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Exchanges


If you would prefer an exchange rather than a refund, please let us know when contacting our customer service team. Depending on product availability, we will arrange an exchange for a like-for-like item.

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 Damaged or Defective Products

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If your product arrives damaged or defective, please contact us immediately within 7 days of receiving your order. We will provide a prepaid return label for the return and offer a replacement or full refund, depending on your preference.

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Contact Us

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If you have any questions or need assistance with shipping or returns, please don't hesitate to reach out to our customer service team:

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Thank you for shopping with Prism Tether. We appreciate your business and are here to assist you with any concerns.

This shipping and returns policy ensures that you have a smooth and transparent shopping experience when purchasing from us.

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